Disputes and refunds

Using Scrap Exchange is free. Because we charge no fees and handle no payments, there is nothing for us to refund. Any refund of money paid for scrap is between the buyer and the seller.

Most problems can be avoided at the pickup. Weigh together, check the final weight and price the buyer sends you, and confirm only when you have been paid. If something is wrong, don't confirm: talk it through in the chat, or cancel the pickup.

If something went wrong with a completed deal, such as the weight didn't match, you weren't paid, or the scrap was not as described, open a dispute from the deal's receipt within 7 days.

• Choose the reason and describe what happened.
• Add evidence: photos, the scale reading, payment records.
• The other side can add their evidence too.

Our team reviews the evidence from both sides and records an outcome: in favour of one side, or settled by agreement. Outcomes affect ratings and badges, and repeated or serious problems can lead to an account being suspended. We can't move money between members or force a payment; for fraud or theft, contact the police.

See disputes in our documentation, our safety tips, and the terms of use.